Frequently asked questions (FAQ)

We mainly offer two varieties of cinnamon:

Go to your customer area, "Sponsorship" tab. You'll find your unique code to share and a dashboard to track your rewards.

In accordance with the General Data Protection Regulation (RGPD), you have the right to access, rectify and delete your personal data. You can modify your information directly in your customer area or by making a request to our Customer Service department via our contact form. In accordance with the law, we undertake to respond within one month of receiving your request.

Subscribe to our newsletter at the bottom of the website. You'll receive our recipes, tips and special offers. Simply tick the box accepting our data protection policy (RGPD). Easy and guaranteed spam-free!

Don't panic! Click on " My Account ", then on "Forgot your password? Enter your e-mail address and you'll receive a link to create a new password.

Click on "My Account " (at the top of the page, on the yellow banner), enter your e-mail address and validate. You'll receive an e-mail to set your password and activate your account. You'll then be able to track your orders, manage your info and take advantage of our sponsorship program!

Yes, we offer special packaging and preferential rates for professionals in the restaurant, patisserie and catering trades. Contact our sales department via our contact form or visit www.saintelucieexcellence.fr.

Our products are available at major retail chains (supermarkets and hypermarkets). To find the store nearest you, use our store locator on the homepage by clicking the “Where to Find Us” button, or directly on each product page via the “Where to Find This Product” link. It’s quick and easy! 

Find our gourmet ideas in the "Our Recipes" section of our website. We regularly share new creations on our social networks. And to make sure you're never short of ideas, take a look at our packaging. It's a great way to get cooking right away!

Dosage is often a matter of taste! To guide you, we provide suggestions for use on the packaging and on the online product sheet. If a maximum quantity is indicated on the label, it's best to follow it to enjoy the product with complete peace of mind.

It depends on the product, but in general, spices can be kept for several months after opening, provided they are kept in an airtight container and protected from light, heat and humidity. Their aroma may fade over time, but this does not make them unfit for consumption. Trust your senses: observe, smell, taste!

But don't panic, the product can still be consumed after the expiry date.

DDM (Date de Durabilité Minimale): Indicates the date up to which the product retains all its qualities (taste, texture, color) if stored under good conditions. Once this date has passed, the product can be safely consumed, but its taste qualities may be diminished. This is the case for all our products with a displayed date.

BBD (Best Before Date): Indicates the date beyond which the product is likely to present a health hazard. It applies only to highly perishable products.

If you wish to use it, first check that the packaging is intact. Next, check that the material does not have a distinctive look or smell.

We do not know under what conditions the product was stored during its validity date, and therefore cannot guarantee that the product will be compliant. Caution remains your best ally!

Yes, some of our products are made without added sugar. To check, take a look at the product data sheet: composition and nutritional information are detailed there.

We play the transparency card: the presence of an allergen is highlighted in the list of ingredients, and the presence of traces of allergens is indicated following the list of ingredients in each product sheet. This information takes account not only of possible contamination linked to our own production sites, but also to those of our suppliers. Before you buy, take a look at the product data sheet for peace of mind.

Never! At Sainte Lucie are committed to not using any genetically modified ingredients (GMOs) in our products.

Good news: our baker's yeast, baking powder and vanilla sugars are guaranteed gluten-free!
If there is a risk of gluten in our products, we declare it on the label.

To be on the safe side, take a look at the product data sheet: all the details are there.

At Sainte Lucie, we do everything we can to offer you the simplest and most natural products possible. When certain additives or preservatives are present, it is solely to guarantee the quality and safety of our recipes. For now, we have not found an alternative without compromising the result... but we continue to search!

The complete composition of our products is indicated on each product sheet.

Yes, part of our range is certified Agriculture Biologique (AB). You'll easily recognize them by the "AB" logo on the packaging and product sheet.

At Sainte Lucie, we believe that a good product starts with a responsible partnership. That's why we work hand in hand with suppliers who respect nature and people. We favor sustainable supply chains and support French production, particularly with our Herbes de France range and our delicious local hazelnuts. Because doing things right is our way of treating you!

These terms can be confusing, so here's a quick guide:

• Vanilla flavor: reproduces the taste of vanilla, but is chemically synthesized. It offers a caramelized, sweet and slightly milky profile, but is not considered natural.
• Natural flavoring or natural vanilla flavoring : its aromatic component is obtained from natural raw materials, but not necessarily from vanilla itself. In other words, it does not necessarily come from the pod. It mimics the taste of vanilla with a sweet and slightly cocoa-like note.
• Natural vanilla flavor: at least 95% of its aromatic content comes from real vanilla beans. The remaining 5% consists of other natural substances that round out the flavor profile. The result is a caramelized, sweet flavor that closely resembles the authentic aroma of vanilla beans.
• Vanilla extract: its aromatic part is 100% derived from vanilla beans. This is the purest form, offering an authentic, woody flavor, true to the bean.

Our vanillas come from terroirs renowned for their excellence and aromatic richness. Detailed information on the origin of each vanilla variety is available directly on the product sheet.

No need to worry! The deliveryman will leave a note with instructions on how to collect your parcel (post office, relay point) or schedule a new delivery. If the parcel is not collected in time, it will be returned to us and we will refund your order (excluding delivery charges).

At Sainte Lucie, your satisfaction is essential. If you are not satisfied with a product, you can request a return within 14 business days of delivery, provided that it is unopened and in its original packaging.
Once the return has been approved, we will issue a refund or replacement within a maximum of 14 days.

As soon as your order has been shipped, you'll receive an e-mail containing your tracking number and a link to the carrier's website. You can track your parcel in real time! 

On receipt, check your parcel carefully. If the packaging is damaged or open, refuse it and note a handwritten reservation on the delivery note (e.g.: "parcel refused because damaged").
Then confirm these reservations by registered mail to the carrier within 3 days, and send us a copy via our contact form.
If you notice an error (missing, damaged product...), contact us via our form with your order number and photos of the package and products. We'll sort it out quickly!

For the moment, we only deliver to Metropolitan France (excluding Corsica). If you are close to the border, you can choose a relay point in France to collect your order.

Delivery times are usually between 3 and 7 working days. If you have any problems, please let us know - we'll be delighted to help.

Oops, sorry for the delay! Try these tips:

1. Empty your browser's cache and delete cookies.
2. Change browser (Chrome, Firefox, Safari...).
3. Restart your device. If the problem persists, please contact us via the form, specifying the stage at which it is blocked and, if possible, attaching a screenshot of the error message. We'll take care of you!

Of course you can! When you confirm your order, you can specify a different delivery address. The perfect way to please your loved ones!

We prepare your orders very quickly so that you can be delivered quickly. As a result, modifications can be complicated. But contact us right away via the form: if the order hasn't gone out yet, we'll do everything we can to help!

As soon as your payment has been validated, you'll receive a summary e-mail with all the details: order number, delivery address... If you don't see it within the hour, take a look at your spam or contact us via the online form.

At Sainte Lucie, we love to make you happy! That's why we add samples to your order, depending on availability. And because we also believe in responsible consumption, you can choose to decline them. It's up to you!

It's so easy! Go to your shopping cart: a "Discount code" field is provided for this purpose. Enter your code, click on "Apply" and the discount is immediately displayed.

Yes, of course! Your security is our top priority. We use advanced protection protocols to guarantee the confidentiality of your banking data. And rest assured: no information is stored on our premises.

At Sainte Lucie, we offer several solutions for easy payment of your purchases:

• French and international credit cards: CB, Visa, Mastercard

Choose the mode that suits you best and enjoy a fast, secure shopping experience!