Terms and conditions of sale

www.saintelucie1885.fr

Any order placed on the www.saintelucie1885.fr website (hereinafter referred to as the "Site") implies the Internet user's express acceptance of these general terms and conditions of sale (hereinafter referred to as the "GTCS"). In order to keep a copy of the GSC, the following link enables the Internet user to download and print them: General terms and conditions of sale of the www.saintelucie1885.fr website.

ARTICLE 1: SCOPE OF APPLICATION

These general terms and conditions of sale apply exclusively to current and future commercial relations between Sainte Lucie, a simplified joint stock company with a share capital of €192,150.00, registered with the Compiègne Trade and Companies Register under number 572 151 207, whose registered office is located at Creil (60100) - Parc Technologique Alata 5 Rue des Chèvrefeuilles ("we") and the author of the order ("you"). They govern all the terms and conditions of distance selling of products marketed on the Site.

“Product(s)” refers to any product offered for sale on the Site, namely: spices and baking supplies; provided that the Products featured on the Site are offered for sale only within mainland France.

These terms and conditions apply to the exclusion of all other conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels. 

These terms and conditions may be modified at any time. In the event of modification, the GTC in force and online on the day of the order will be applied to each order.

ARTICLE 2: ORDERING

We undertake to accept your order in accordance with these terms and conditions. When you place your order, we will inform you of the availability of the products you wish to purchase. However, if, despite our vigilance, the products prove to be temporarily unavailable (out of stock, reissue, etc.) after your order, we will inform you by e-mail and invite you to cancel or modify your order. If the products are definitively unavailable (out of stock, etc...) after your order, we will automatically cancel your order and inform you by e-mail before proceeding with the reimbursement of any sums paid for the part related to the missing products. By validating your payment, you confirm that you have read these General Terms and Conditions of Sale (GTCS) and have accepted them by ticking the appropriate box. In the absence of proof to the contrary, the data recorded in the Vendor's computer system shall prevail and constitute proof of the transaction. Confirmation of your order implies full and complete acceptance of the GCS made available on the site. You acknowledge that you are fully aware of them and waive the right to invoke any contradictory document, in particular your own general terms and conditions of purchase.

ARTICLE 3: PRICES 

Prices are quoted in euros and include all taxes according to French tax rates, but exclude shipping costs. We reserve the right to modify our prices at any time. We undertake to apply the current prices indicated at the time of your order.
For orders outside the European Union, prices will be corrected by the amount of VAT when you enter your delivery address in the appropriate form. Any customs duties and taxes connected with the delivery of an item are your responsibility. We are not obliged to check and inform you of applicable customs duties and taxes. To find out, we advise you to contact the relevant authorities in your country. Under no circumstances shall we be held liable for any additional costs related to the delivery of the order, other than transport charges, which are described and invoiced when the order is placed on our site.

ARTICLE 4: PAYMENT

Payment is due immediately on the order date. Payment is made online via a secure solution provided by the Caisse d'Epargne, using the Systempay module associated with the 3D Secure protocol, guaranteeing the confidentiality and security of transmitted data.

Accepted means of payment are :

• French and international credit cards: CB, Visa, Mastercard
• Apple Pay
• Google Pay

Cards issued by banks domiciled outside France must be international bank cards. Payment information is encrypted and cannot be intercepted during transmission over the network. Your order can only be processed once your payment has been accepted and this acceptance has been transmitted to our services by the Caisse d'Épargne payment platform.

ARTICLE 5: SPONSORSHIP

The Site proposes a sponsorship offer:
-10% on the amount of the basket for the sponsor and for the sponsored child, usable only once on an order.
This discount is applied via a promotional code available in the "My account" area, on the "Sponsorship" tab. The offer cannot be combined with other promotions and is reserved for orders delivered in mainland France.

ARTICLE 6: DELIVERY

ARTICLE 7: CANCELLATION, RETRACTION, REFUND AND CLAIMS 

We guarantee the quality and condition of all the items we send.

1/If you wish to cancel an order, in whole or in part, prior to shipment, please send your request by e-mail to contact@saintelucie1885.fr.

2/Conforming to articles L.121-20 et seq. of the French Consumer Code, you have a period of 14 working days from the date of delivery of your order to return all or some of the item(s) that do not suit you and request a refund. In all cases, you are responsible for the cost of returning the item(s).

The return request is an essential condition for the acceptance and reimbursement of the returned product(s) within 14 working days of receipt. Only the customer who placed the order is entitled to exercise the right of withdrawal.

Simply follow the steps below:

- Send an e-mail indicating your withdrawal to: contact@saintelucie1885.fr

I hereby withdraw from the contract concerning the order of the following products:

• Order from (day/month/year): ...........................................................................
• Order number: ..................................................................................
• Your name: ..........................................................................................................
• Your address: .....................................................................................................

Your signature :

- On receipt of the form, we will contact you to arrange the return.

We will check the conformity of the returned product(s) (undamaged and unopened) for final acceptance of the refund, as soon as we receive the returned products with the delivery note. Refunds will be made via the payment method used at the time of purchase within 14 days.

3/Refunds for any items damaged during shipping will be issued upon presentation of photos of the GLS label with the tracking number, the damaged item, and the package with its contents.

4/In the case of an order returned to our premises, for the following reasons by our carrier: unclaimed or refused, without having made a retraction request, we will make a refund deducting the transport costs.

5/For complaints about the quality of an item, please send us an email using the customer service contact form, giving the following information: your contact details, the reason for the complaint, a photo, the DLUO/DDM date, the batch number and the order number.

ARTICLE 8: RETENTION OF TITLE

The products you order remain our exclusive property until full payment of the price, including delivery charges and any applicable taxes. This retention of title clause does not prevent the transfer of risks, which occurs as soon as the products are physically handed over to you or to a third party designated by you. From the time of handover, you assume full responsibility for the products, particularly in the event of loss, theft or damage. In the event of total or partial non-payment, we reserve the right to reclaim the products delivered, without prejudice to any other legal action we may take. In this case, you undertake to return the products on first request and at your own expense. You are prohibited from disposing of the products by any means whatsoever (resale, transformation, incorporation, etc.) until payment has been made in full.

ARTICLE 9: WARRANTY AGAINST HIDDEN DEFECTS AND LIABILITY 

In the event that the products we have delivered to you have a hidden defect, we may, at our discretion, remedy the defect or replace the defective product with another one. If we do not wish to remedy the defect or replace the defective product, or if we are unable to do so, or if we cannot do so within the required timeframe due to circumstances beyond our control, you may, at your discretion, return the product to us for a refund of the purchase price and return shipping costs, or request a price reduction.
The products offered comply with current French legislation.
We are committed to exercising all due professional care in providing the service offered to the customer. However, we shall not be held liable in the event of a breach of our contractual obligations due to unforeseeable circumstances or force majeure, including, but not limited to, natural disasters, strikes, fires, floods, equipment failure or breakdown, transportation or communication issues, or as a result of your actions.
Furthermore, we shall not be held liable for delays due to stock shortages or for errors in the presentation of products on our website, as the photographs, texts, and illustrations depicting the products are not contractually binding. Finally, we cannot be held liable for any use of the products that does not conform to their intended purpose or to the recommendations appearing on the packaging. We also cannot be held liable for any deterioration of products due to weather conditions, particularly during periods of extreme heat for sensitive products.

ARTICLE 10: INTELLECTUAL PROPERTY

We are the owners of all the elements making up the Site, in particular the rights to the texts, the general architecture, the images (animated or not), the graphics and the sounds. In accordance with the French Intellectual Property Code, any representation or reproduction in whole or in part without our consent is unlawful. The same applies to translation, adaptation, transformation, arrangement or reproduction by any art or process whatsoever. Violation of this clause constitutes an infringement within the meaning of the French Intellectual Property Code, punishable by three (3) years' imprisonment and a fine of three hundred thousand (300,000) euros. The brand we distribute is a registered trademark. Any reproduction, imitation, use, affixing, removal or modification of this trademark constitutes an infringement which may be punished under the same conditions. Your use of the Site does not give you any intellectual property rights over it or its content. None of the provisions of these General Terms and Conditions of Sale may be interpreted as granting you any right whatsoever over elements protected under intellectual property law, which we own or are duly authorized to use. If you have a personal website and wish to place a link directly to our Site, you must obtain our prior written authorization. In any case, any link not expressly authorized must be withdrawn upon simple request from us.

ARTICLE 11: REVISION

 These GCS expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the Civil Code for all sales of our Products.

We each waive our right to avail ourselves of the provisions of article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein. We undertake to assume our obligations even if the contractual balance is upset by circumstances unforeseeable at the time of conclusion of the sale, even if their performance proves excessively onerous, and to bear all the economic and financial consequences thereof.

ARTICLE 12: PROTECTION OF PERSONAL DATA

We are committed to protecting your personal data. By accepting these terms and conditions of sale, you acknowledge that you have read our privacy policy and consent to our collection and use of this data. Our website has been registered with the French Data Protection Authority (CNIL) under number 2106811.

Discover our privacy policy.

ARTICLE 1: APPLICABLE LAW AND JURISDICTION 

These terms and conditions are governed by French law. All disputes arising from the business relationship between you and us shall be subject to the exclusive jurisdiction of the French courts.