Frequently asked questions (FAQ)
I have a technical problem and I can't order
Oops, sorry for the delay! Try these tips:
- Empty your browser's cache and delete cookies.
- Change browser (Chrome, Firefox, Safari...).
- Restart your device. If the problem persists, please contact us via the form, specifying the stage at which it is blocked and, if possible, attaching a screenshot of the error message. We'll take care of you!
Can I choose a delivery address different from my billing address to make a gift?
Of course you can! When you confirm your order, you can specify a different delivery address. The perfect way to please your loved ones!
Can I modify or cancel my order after validation?
We prepare your orders very quickly so that you can be delivered quickly. As a result, modifications can be complicated. But contact us right away via the form: if the order hasn't gone out yet, we'll do everything we can to help!
How do I know if my order has been confirmed?
As soon as your payment has been validated, you'll receive a summary e-mail with all the details: order number, delivery address... If you don't see it within the hour, take a look at your spam or contact us via the online form.
Can I choose my samples when I place my order?
At Sainte Lucie, we like to please you! That's why we add samples to your order, subject to availability. And because we also think about responsible consumption, you can choose to refuse them. The choice is yours!
How do I apply my discount code?
It's so easy! Go to your shopping cart: a "Discount code" field is provided for this purpose. Enter your code, click on "Apply" and the discount is immediately displayed.
Is my payment secure?
Yes, of course! Your security is our top priority. We use advanced protection protocols to guarantee the confidentiality of your banking data. And rest assured: no information is stored on our premises.
What payment methods are accepted?
At Sainte Lucie, we offer you several solutions to pay for your purchases with ease:
- French and international credit cards: CB, Visa, Mastercard
Choose the mode that suits you best and enjoy a fast, secure shopping experience!
