Terms and conditions of sale

www.saintelucie1885.fr

11/25/2025 version

Any order placed on the www.saintelucie1885.fr website (hereinafter referred to as the "Site") implies the Internet user's express acceptance of these general terms and conditions of sale (hereinafter referred to as the "GTCS"). In order to keep a copy of the GSC, the following link enables the Internet user to download and print them: General terms and conditions of sale of the www.saintelucie1885.fr website.

ARTICLE 1: SCOPE OF APPLICATION

These general terms and conditions of sale apply exclusively to current and future commercial relations between Sainte Lucie, a simplified joint stock company with a share capital of €192,150.00, registered with the Compiègne Trade and Companies Register under number 572 151 207, whose registered office is located at Creil (60100) - Parc Technologique Alata 5 Rue des Chèvrefeuilles ("we") and the author of the order ("you"). They govern all the terms and conditions of distance selling of products marketed on the Site.

"Product(s)" refers to any product offered for sale on the Site, namely: spices and baking aids; it being specified that the Products presented on the Site are only offered for sale in Continental Metropolitan France (excluding Corsica).

These terms and conditions apply to the exclusion of all other conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels. 

These terms and conditions may be modified at any time. In the event of modification, the GTC in force and online on the day of the order will be applied to each order.

ARTICLE 2: ORDERING

We undertake to accept your order in accordance with these terms and conditions. When you place your order, we will inform you of the availability of the products you wish to purchase. However, if, despite our vigilance, the products prove to be temporarily unavailable (out of stock, reissue, etc.) after your order, we will inform you by e-mail and invite you to cancel or modify your order. If the products are definitively unavailable (out of stock, etc...) after your order, we will automatically cancel your order and inform you by e-mail before proceeding with the reimbursement of any sums paid for the part related to the missing products. By validating your payment, you confirm that you have read these General Terms and Conditions of Sale (GTCS) and have accepted them by ticking the appropriate box. In the absence of proof to the contrary, the data recorded in the Vendor's computer system shall prevail and constitute proof of the transaction. Confirmation of your order implies full and complete acceptance of the GCS made available on the site. You acknowledge that you are fully aware of them and waive the right to invoke any contradictory document, in particular your own general terms and conditions of purchase.

ARTICLE 3: PRICES 

Prices are quoted in euros and include all taxes according to French tax rates, but exclude shipping costs. We reserve the right to modify our prices at any time. We undertake to apply the current prices indicated at the time of your order.
For orders outside the European Union, prices will be corrected by the amount of VAT when you enter your delivery address in the appropriate form. Any customs duties and taxes connected with the delivery of an item are your responsibility. We are not obliged to check and inform you of applicable customs duties and taxes. To find out, we advise you to contact the relevant authorities in your country. Under no circumstances shall we be held liable for any additional costs related to the delivery of the order, other than transport charges, which are described and invoiced when the order is placed on our site.

ARTICLE 4: PAYMENT

Payment is due immediately on the order date. Payment is made online via a secure solution provided by the Caisse d'Epargne, using the Systempay module associated with the 3D Secure protocol, guaranteeing the confidentiality and security of transmitted data.

Accepted means of payment are :

• French and international credit cards: CB, Visa, Mastercard

Cards issued by banks domiciled outside France must be international bank cards. Payment information is encrypted and cannot be intercepted during transmission over the network. Your order can only be processed once your payment has been accepted and this acceptance has been transmitted to our services by the Caisse d'Épargne payment platform.

ARTICLE 5: DELIVERY

Unless otherwise agreed, delivery is made to the address indicated when you placed your order. Products are shipped exclusively to Metropolitan France (excluding Corsica). Any order for which the delivery address does not respect this zone may be cancelled or refused.

Delivery times are given for information only, unless we make a specific commitment to a precise date. Products are delivered by Colissimo. In the event of absence at the time of delivery, the parcel will be held for 10 days at the buyer's local post office.

In the event of non-receipt of the parcel, you have 3 weeks to make a claim.

For deliveries in mainland France (excluding Corsica) :

• Free delivery for orders over €50 incl. VAT.
• For all orders under €50 including VAT:
  • 6.35 incl. VAT at home
  • 5.19 incl. VAT in Pickup relay outlets

Estimated delivery times are between 3 and 7 working days.
Orders placed on weekends are processed on the following Monday, and those placed on public holidays are processed on the next working day.

ARTICLE 6: CANCELLATION, WITHDRAWAL, REIMBURSEMENT AND CLAIMS 

We guarantee the quality and condition of all the items we send.

1/If you wish to cancel an order, in whole or in part, prior to shipment, please send your request by e-mail to contact@saintelucie1885.fr.

2/Conforming to articles L.121-20 et seq. of the French Consumer Code, you have a period of 14 working days from the date of delivery of your order to return all or some of the item(s) that do not suit you and request a refund. In all cases, you are responsible for the cost of returning the item(s).

The return request is an essential condition for the acceptance and reimbursement of the returned product(s) within 14 working days of receipt. Only the customer who placed the order is entitled to exercise the right of withdrawal.

Simply follow the steps below:

- Send an e-mail indicating your withdrawal to: contact@saintelucie1885.fr

I hereby withdraw from the contract concerning the order of the following products:

• Order from (day/month/year): ...........................................................................
• Order number: ..................................................................................
• Your name: ..........................................................................................................
• Your address: .....................................................................................................

Your signature :

- On receipt of the form, we will contact you to arrange the return.

We will check the conformity of the returned product(s) (undamaged and unopened) for final acceptance of the refund, as soon as we receive the returned products with the delivery note. Refunds will be made via the payment method used at the time of purchase within 14 days.

3/Replacement of any item damaged in transit may be made on presentation of photos of the Colissimo label with tracking number, the damaged item and the package with contents.

4/In the case of an order returned to our premises, for the following reasons by our carrier: unclaimed or refused, without having made a retraction request, we will make a refund deducting the transport costs.

5/For complaints about the quality of an item, please send us an email using the customer service contact form, giving the following information: your contact details, the reason for the complaint, a photo, the DLUO/DDM date, the batch number and the order number.

ARTICLE 7: RETENTION OF TITLE

The products you order remain our exclusive property until full payment of the price, including delivery charges and any applicable taxes. This retention of title clause does not prevent the transfer of risks, which occurs as soon as the products are physically handed over to you or to a third party designated by you. From the time of handover, you assume full responsibility for the products, particularly in the event of loss, theft or damage. In the event of total or partial non-payment, we reserve the right to reclaim the products delivered, without prejudice to any other legal action we may take. In this case, you undertake to return the products on first request and at your own expense. You are prohibited from disposing of the products by any means whatsoever (resale, transformation, incorporation, etc.) until payment has been made in full.

ARTICLE 8: WARRANTY AGAINST HIDDEN DEFECTS AND LIABILITY 

In the event that the products we have delivered to you have a latent defect, we may, at our option, eliminate the defect or replace the defective product with another. If we do not wish to eliminate the defect or replace the defective product, or if we are unable to do so, or if we are unable to do so within the time limit due to factors beyond our control, you may, at your option, return the product to us against reimbursement of the price and return costs, or ask us to reduce the sale price.
The products offered comply with current French legislation.
We undertake to take all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, we shall not be held liable in the event of failure to meet our contractual obligations due to an act of God or force majeure such as, and without limitation, disasters, strikes, fires, floods, failure or breakdown of equipment, means of transport, communications or due to your actions.
Furthermore, we shall not be held liable for any delay due to a stock shortage, nor for any error in the presentation of the products on our site, as the photographs, texts and illustrations representing the products are not contractual. Finally, we cannot be held responsible for any use of products that does not comply with their intended purpose or with the recommendations on the packaging.

ARTICLE 9: INTELLECTUAL PROPERTY

We are the owners of all the elements making up the Site, in particular the rights to the texts, the general architecture, the images (animated or not), the graphics and the sounds. In accordance with the French Intellectual Property Code, any representation or reproduction in whole or in part without our consent is unlawful. The same applies to translation, adaptation, transformation, arrangement or reproduction by any art or process whatsoever. Violation of this clause constitutes an infringement within the meaning of the French Intellectual Property Code, punishable by three (3) years' imprisonment and a fine of three hundred thousand (300,000) euros. The brand we distribute is a registered trademark. Any reproduction, imitation, use, affixing, removal or modification of this trademark constitutes an infringement which may be punished under the same conditions. Your use of the Site does not give you any intellectual property rights over it or its content. None of the provisions of these General Terms and Conditions of Sale may be interpreted as granting you any right whatsoever over elements protected under intellectual property law, which we own or are duly authorized to use. If you have a personal website and wish to place a link directly to our Site, you must obtain our prior written authorization. In any case, any link not expressly authorized must be withdrawn upon simple request from us.

ARTICLE 10: REVISION

 These GCS expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the Civil Code for all sales of our Products.

We each waive our right to avail ourselves of the provisions of article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein. We undertake to assume our obligations even if the contractual balance is upset by circumstances unforeseeable at the time of conclusion of the sale, even if their performance proves excessively onerous, and to bear all the economic and financial consequences thereof.

ARTICLE 11: PROTECTION OF PERSONAL DATA

We are committed to protecting your personal data. By accepting these terms and conditions of sale, you acknowledge that you have read our privacy policy and consent to our collection and use of this data. Our website has been registered with the French Data Protection Authority (CNIL) under number 2106811.

Find out more about our privacy policy.

ARTICLE 12: APPLICABLE LAW AND JURISDICTION 

These terms and conditions are governed by French law. All disputes arising from the business relationship between you and us shall be subject to the exclusive jurisdiction of the French courts.